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On the launch of our new Customer Support System

On the launch of our new Customer Support System

We would like to take this time in thanking all of our clients for being a valuable part of our firm. We already do our best in meeting the demands of all of our clients in regards to customer service, billing and technical support. However, we are currently working on a new state-of-the-art Support Ticketing System that will help us achieve higher goals in customer satisfaction.

What this means to you:
  • Faster response time due to multi-staff access to support tickets.
  • More thorough and complete solutions due to inter-department access to support tickets.
  • Easy all-in-one access to your tickets within your account.
  • Same level of personalized service offered through conventional support methods.
  • No more hassling with broken mail servers or undelivered emails causing delays in responses.
  • Higher level of customer service due to constant refining and better and more accurate reporting tools.
  • You can still email us without creating an online ticket, but at the new addresses which provide automatic ticket creation and of course far better issue tracking.
  • Growing knowledge base and invaluable trouble shooters.

What this means to us:
  • More accurate solutions due to better tracking features and ticket references.
  • More detailed reporting tools providing client, staff and department related data.
  • Ease of transferring whole tickets between departments or staff members without losing any vital data.
  • Happier clients due to faster response times and better tracking.

Since we would like to shift our customer service towards this system, we urge you to use it as a faster method of communication than phone calls or direct emails.
Last Updated: 2007-08-08 03:33:18
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